1. Fully responsible for the maintenance of key accounts and daily customer service management, and report to the respective manager.
2. Monitor the logistics business status of existing customers, collect relevant customer information to lay the foundation for consolidating customer share and conducting "secondary development".
3. Assist the account manager in improving the management system of the Customer Service Department, standardize and optimize job responsibilities, and streamline customer service processes.
4. Conduct training and assessment for the customer service team, and oversee customer service quality.
5. Coordinate and handle major customer complaints and suggestions, and conduct communication and negotiations with key customers.
6. Refine customer demand analysis and develop feasible solutions to enhance customer satisfaction.
7. Coordinate the relationship between the department and other departments of the company.
8. Maintain the company's good public relations and establish a high-quality service image.
• College degree or above; majors in Marketing, Public Relations and other related fields are preferred.
• More than 3 years of experience in customer service management, proficient in the management processes of customer service systems.
• Work experience in logistics (third-party logistics) related fields is preferred.
• Proficient in using office software such as Word, Excel and PowerPoint.
• Strong organizational, planning, control, coordination, interpersonal communication and adaptability skills.
• Excellent coordination and communication abilities, and a strong sense of teamwork.
• Strong execution, ambition and work initiative; able to work under significant pressure and adapt to occasional business trips.
1. Improve the customer service system for supervised clients, maintain good communication with customers, and establish sound interpersonal relationships.
2. Establish customer files and collect, update customer information.
3. Send, receive, summarize and organize various documents of assigned customers, and establish corresponding accounting books.
4. Coordinate customer relationships, conduct regular follow-up visits, keenly grasp the latest dynamics of assigned customers, and further expand business.
5. Be responsible for business acceptance, information tracking and receipt collection of supervised customers.
6. Real-time monitor the in-transit status of transported goods and confirm arrival information; conduct real-time monitoring for goods with important or special requirements.
7. Handle general abnormal events and customer complaints during operation, and implement rectification and analysis.
8. Monitor the expense settlement, accounts receivable collection process and cycle of supervised customers to ensure the normal recovery of funds.
9. Master the business operation status of projects, summarize and sort out problems existing in business operations, and regularly report to relevant leaders.
10. Formulate delivery orders and adjust them in a timely manner according to changes in shipping plans.
11. Determine whether inter-warehouse transfer is necessary based on inventory status and notify customer service personnel.
• More than 3 years of work experience, including at least 2 years of management experience;
• College degree or above;
• Received systematic logistics training and holds professional qualification certificates.
• Experience in logistics project management, as well as safety and quality operation management;
• Proficient in office automation, logistics information systems, network technologies, and software such as WORD and EXCEL.
• Strong customer service awareness and skills; good communication skills and emergency response capabilities; excellent management skills in personnel, finance, and materials.
1. Handle orders from project clients or individual customers, and convert customers' shipping instructions into the company's operational instructions;
2. Maintain designated customer relationships, promptly send delivery reminders to consignees and conduct post-delivery follow-up calls;
3. Meet customers' needs such as business information consultation, inquiries, and preparation of information tracking forms;
4. Timely investigate and handle abnormalities in daily operations, accept customer complaints, suggestions and opinions, and keep detailed records;
5. Maintain good customer relationships and grasp customer needs;
6. Coordinate business with relevant departments and promptly resolve customer-raised issues;
7. Complete other temporary tasks assigned by leaders.
• Senior high school diploma or above; female candidates are preferred; under 30 years old;
• Experience in customer reception and service is preferred;
• More than 1 year of work experience in the same industry is highly desirable.
• Standard Mandarin, clear articulation, pleasant voice, excellent verbal expression and communication skills;
• Proficient in using office software such as WORD, EXCEL and PPT.
• Strong service awareness, patience and sense of responsibility; proactive work attitude;
• Good psychological resilience, excellent communication skills, and ability to work for long hours under certain pressure.
1. Perform dispatching operations within the TMS (Transportation Management System).
2. Conduct dispatching in the 4PL system, verify drivers' and vehicles' documentation information, track transportation routes, and upload PODs.
3. Collect and organize PODs, and recover Ziyouxin devices.
4. Daily request POD photos from suppliers and drivers for upload; promptly feedback any abnormalities related to PODs.
5. Irregularly request PODs from suppliers and drivers on a monthly basis; submit PODs and Ziyouxin devices to the platform 1-2 times per week on average.
6. Complete other tasks assigned by leaders.
• More than 1 year of work experience;
• Technical secondary school diploma or above;
• Received systematic training.
• Relevant work experience in transportation dispatching;
• Proficient in office automation, logistics information systems, and software such as WORD and EXCEL.
• Good communication and comprehension skills;
• Hardworking and resilient spirit.
1. Independently undertake QHSE assurance work for projects under the leadership of the General Management Department;
2. Formulate and implement the QHSE internal audit plan for the Taicang Project, and assist in external audits and management reviews;
3. Compile project-specific QHSE management documents based on the characteristics of individual projects;
4. Supervise and inspect the quality management work of projects;
5. Complete other relevant tasks assigned by leaders.
• College degree or above from a formal domestic institution, with systematic training in quality management systems;
• More than 3 years of experience in safety management; experience in QHSE management in petrochemical enterprises is preferred;
• Familiar with quality control methods, HSE laws and regulations, HSE system standards, and ISO9000 series standards; excellent writing skills.
• Experience in logistics project management, as well as safety and quality operation management;
• Basic English proficiency for daily communication;
• Proficient in office automation, logistics information systems, network technologies, and software such as WORD and EXCEL.
• Strong customer service awareness and skills; good communication skills and emergency response capabilities; excellent management skills in personnel, finance, and materials.
